Owners Corporation Maintenance Request Procedure

Important Information for the

Festive Season

As the festive season approaches, we at Inner Owners Corporation understand that maintenance needs may arise even during the holiday break.

We kindly request that all maintenance issues be reported following the standard procedure.

For urgent maintenance, please refer to the instructions below. Non-urgent matters will be addressed promptly upon our return to the office.

We are committed to ensuring your peace of mind during this festive season and thank you for your cooperation.

Non-Urgent Maintenance Procedures

We kindly ask that you report all non-urgent maintenance issues via email to mail@iocm.com.au. Our system will capture your request and issue you with a request ID. Our Team will respond to your request within 3 business days.

Urgent Maintenance Procedures

In business hours:
Our office can be contacted on (03) 9804 5551 9am – 5:30pm Monday to Friday.
We always ask you to submit your maintenance request in writing as per the above methods so we have a written record of the event.

Non-Trading hours:

Should you have an urgent item outside of trading hours that can wait until first thing the next business day, please submit your maintenance request in writing as per the above methods with as much information as possible.

Alternatively, if the urgent repair cannot wait until the next business day, please contact our Emergency Response Provider (MG Property Solutions) on 1300 454 411.

If your building has onsite building management, please notify the onsite manager.

For your reference, please find below a detailed list outlining examples of urgent repairs:
• Burst water service
• Flooding or serious flood damage
• Serious storm or fire damage
• Broken glass/windows
• Front entrance door damaged / not locking
• Garage/car park gates not working
• Lift out of service
• No hot water, power, or gas
• Smell of gas
• Any event that in any way endangers or threatens to endanger the safety or health of any person or the building


For any life-threatening emergencies, dial 000 immediately.