Maintenance Request – Residential Tenancy

It is a requirement that all maintenance items must be reported and recorded in writing.

Fortunately, as a Renter with Inner Real Estate, you have several options to make this process as seamless and simple as possible.

Please note: It is imperative that you keep us up to date with changes to your contact details as this is how the system recogonises your maintenance request.


Email your request to


Send your request via SMS to 0480 019 119


Send your request to 0480 019 292

Online Chat

Submit your request via our online maintenance chat at the bottom right-hand side of this page. 

Facebook Messenger

Head to the B + A Maintenance Page – @automatedmaintenance and report maintenance via messenger


Urgent Repairs

In business hours:
Our office can be contacted on (03) 9804 5551 9am – 5:30pm Monday to Friday.

We always ask you to submit your maintenance request in writing as per the above methods so we have a written record of the event.

Non-Trading hours:

Should you have an urgent item outside of trading hours that can wait until first thing the next business day, please submit your maintenance request in writing as per the above methods with as much information as possible.

Alternatively, if the urgent repair cannot wait until the next business day, please contact our Emergency Response Provider (MG Property Solutions) on 1300 454 411.

Please be aware that our afterhours trades are approved to attend to urgent maintenance items only.

Should you request any repairs that do not fall under the urgent repair category, you will be liable for the cost of the invoice.

Should you experience flooding or serious flood/storm damage, please contact the SES 132 500. If life threatening, please call 000.

What is considered an Urgent Repair?

  • Blocked or broken toilet system (if the home only has 1 toilet)
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Break down of an essential service eg. heater, hot water system or air conditioning is not working
  • Gas, electricity or water supply is not working
  • A safety-related device, such as a smoke alarm is faulting