Important Information for the
Festive Season
As the festive season approaches, we at Inner Real Estate understand that maintenance needs may arise even during the holiday break.
We kindly request that all maintenance issues be reported. For urgent maintenance, please refer to the instructions below. Non-urgent matters will be addressed promptly upon our return to the office.
We are committed to ensuring your peace of mind during this festive season and thank you for your cooperation.
Non- Urgent Repairs
We kindly ask that you report all non-urgent maintenance issues via email to your Property Manager. Our Team will respond to your request within 3 business days.
Urgent Repairs
In business hours:
Our office can be contacted on (03) 9804 5551 9am – 5:30pm Monday to Friday.
We always ask you to submit your maintenance request in writing as per the above methods so we have a written record of the event.
Non-Trading hours:
Should you have an urgent item outside of trading hours that can wait until first thing the next business day, please submit your maintenance request in writing as per the above methods with as much information as possible.
Alternatively, if the urgent repair cannot wait until the next business day, please contact our Emergency Response Provider (MG Property Solutions) on 1300 454 411.
Please be aware that our afterhours trades are approved to attend to urgent maintenance items only.
Should you request any repairs that do not fall under the urgent repair category, you will be liable for the cost of the invoice.
Should you experience flooding or serious flood/storm damage, please contact the SES 132 500. If life threatening, please call 000.
What is considered an Urgent Repair?
- Blocked or broken toilet system (if the home only has 1 toilet)
- Serious roof leak
- Gas leak
- Dangerous electrical fault
- Break down of an essential service eg. heater, hot water system or air conditioning is not working
- Gas, electricity or water supply is not working
- A safety-related device, such as a smoke alarm is faulting